FAQ

About this site

  • Please tell us about the AMANO Fan Community.

    This is Yoshitaka Amano's official fan community site.

    We have temporarily suspended recruitment of paid members.We will inform you about the reopening announcement in a separate notice on the site, so please wait for a while.

  • Please tell me about the membership method and membership fee.

    <How to join>
    Applications are accepted by accessing from the Internet.
    Please complete the enrollment procedure from the "AMANO ID" button on the site.

    ① When you enter your e-mail address in the form on the new member registration page and press the "Register" button, "[AMANO ID / Monthly Member] Registration Completion Information" will be automatically delivered to your registered e-mail address.
    (XNUMX) Access the URL in the email, enter the necessary information, and complete the enrollment procedure.
    ③ Registration is complete when the enrollment procedure is completed.

    <Membership fee>
    We have temporarily suspended recruitment of paid members.We will inform you about the reopening announcement in a separate notice on the site, so please wait for a while.

  • What is AMANO ID?

    Yoshitaka Amano This is the name of the ID service that accompanies the OFFICIAL WEB SITE and Yoshitaka Amano Art Project, which is the 70th anniversary of his birth.
    If you register as an AMANO Fan Community monthly member, you will be automatically registered with your AMANO ID, and you will be able to enjoy various content services using this ID in the future.

  • I haven't received my email.

    The email will be sent to your registered email address.
    (XNUMX) Check if it is automatically sorted to the junk mail folder.
    (XNUMX) Check that the registered e-mail address is correct.
    ③ Change the setting so that you can receive the following domains.
    　@ yoshitaka-amano.com
    ④ Change the setting so that you can receive even if the URL is included in the body of the email.
    　* If you have any questions about the settings, please contact the provider of your email address.
    　* For information on how to change various settings, check with your mobile phone company.

    Please try the above and send the email again.

For admission

  • Can I join from any device such as a PC, smartphone or tablet?

    You can join from any of PC, smartphone and tablet.
    You can log in from any device with your own registered ID and password.
    Please note that feature phones are not supported.

  • Is it possible to log in from multiple terminals at the same time?

    You can log in at the same time.

  • When will my membership number / membership card be issued?

    A digital membership card / membership number will be issued as soon as the enrollment procedure is completed.

  • I can't log in.

    Confirm login ID
    The login ID is the email address used when registering as a member.
    Please try at the address you know.

    Confirm password
    Please check again if there are any typos in uppercase or lowercase letters.
    If you forget your passwordDid you forget your password?Please set a newer password and try logging in.

    If that doesn't work,Contact UsPlease contact us.

  • Please tell me how to confirm the completion of the enrollment procedure.

    For those who have completed membership registration, "[AMANO ID] Information on completing membership registration" will be automatically sent to the registered email address.
    If you receive the above email, the enrollment procedure is complete.Registration status can only be viewed by membersMypagePlease check by accessing.

About payment

  • Please tell me the payment method.

    The following credit cards can be used.
    Visa, Mastercard, American Express, Discover, Diners Club, JCB
    * Some debit cards can be used.Please check with the publisher for availability.

    *Prepaid cardKyashYou can use.Detail is here.Please verify.

  • Please tell me the name of the usage statement from the credit card company.

    In principle, it will be "AMANO FC".
    Please check with the date of use.
    * The notation may differ depending on the card company.

  • Please tell me about the payment date.

    Monthly charges will be automatically billed on the same date as the subscription date.
    For months that do not have a date (31 days, etc.) that corresponds to your billing date, the last day of that month will be the billing date instead.

    Your next billing date isMypage OfMembership plan / payment informationYou can check at.

  • Please tell me how to continue the procedure.

    It will be settled automatically on the next settlement date.

  • Please tell me about the plan change.

    We have temporarily suspended recruitment of paid members.We will inform you about the reopening announcement in a separate notice on the site, so please wait for a while.

  • My page says "Payment failed", how can I get rid of it?

    If the paid plan you have subscribed to has a payment error for some reason and the validity period has expired, the plan has been canceled.
    If you re-subscribe to the plan described in "Payment error target plan" or subscribe to the plan corresponding to the grade change, the error notification will disappear and you can enjoy the contents for members of the corresponding plan again.
    * Please check with the issuer of your credit card for details of payment errors.

About member information

  • Please tell me how to check / change the registered contents.

    Mypage Ofaccount informationYou can check and edit at.

  • I newly registered with a different address, so I want to delete the previously registered ID.

    Customers themselvesAccount deletionPlease complete the procedure.

  • I changed the model.Do you need any procedure?

    No special procedure is required.You can continue to use your registered ID and password.

About continuation procedure

  • Please tell me how to continue the procedure.

    It will be settled automatically on the next settlement date.

Other

  • I forgot my login password.

    Did you forget your password?Please reset your password.
    If the above method does not help,Contact UsPlease contact us.

  • Please let me know if member-only information and content (images, videos, audio, etc.) can be published elsewhere.

    Unless otherwise specified, all content including the text of this site is reprinted (reproduced and published) on SNS, blogs, websites managed by individuals, or publications by individuals, regardless of the purpose. Is prohibited regardless of whether it is for-profit or non-profit.

    If you find out that you have done something prohibited, you may be unsubscribed.

    For more information on the handling of intellectual property rights, please seeTerms and Conditions

  • When will I receive the item if I purchased it on the site?

    If this product is digital content:
    Unless otherwise specified on the product page, it will be available immediately after payment.

     

    If this product is a made-to-order product:
    Made-to-order products will be shipped after the planned release date of the product.
    The guideline for the period from shipping to delivery is as follows.
    Please check the details page of each product for the shipping start time (scheduled release date) of each product.

    Area where you live Estimated delivery
    Tohoku region, Hokuriku region, Kansai region, Shinetsu region, Kanto region, Tokai region next day
    Hokkaido, Chugoku region, Shikoku region, Kyushu region One day later
    Okinawa prefecture, remote island 5-7 days later

    * Shipping will be available from Monday to Saturday (excluding holidays).
    * This does not apply to long holidays such as Golden Week and New Year holidays.
    * It may take more days than the standard due to weather, road traffic conditions, production conditions, and other force majeure.

  • When will I receive the membership benefits on the site?

    If the membership benefits are goods:
    We will ship within 90 days from the first business day of the month following the month to which the enrollment date belongs.
    The guideline for the period from shipping to delivery is as follows.

    Area where you live Estimated delivery
    Tohoku region, Hokuriku region, Kansai region, Shinetsu region, Kanto region, Tokai region next day
    Hokkaido, Chugoku region, Shikoku region, Kyushu region One day later
    Okinawa prefecture, remote island 5-7 days later

    * Shipping will be available from Monday to Saturday (excluding holidays).
    * This does not apply to long holidays such as Golden Week and New Year holidays.
    * It may take more days than the standard due to weather, road traffic conditions, production conditions, and other force majeure.

     

  • There is no reply to the inquiry.

    The support desk will always send a primary reply to any inquiries received.
    If you have not received the primary reply email, please check the following.
    ・ Is the email address correct?
    * Members should make sure that there are no mistakes.Login Please contact us after that.
    ・ Allow receipt of this site domain [@ yoshitaka-amano.com]
    ・ Check the junk mail folder

    Please note that depending on the content of your inquiry, we may not be able to respond if it takes time to respond.

  • The FAQ did not solve the problem.

    If that doesn't work,Contact UsPlease contact us.